FREE SHIPPING OVER 200€ TO PORTUGAL
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Exchanges and Returns

RIGHT TO FREE RESOLUTION

  1. Under the terms of DL nº 24/2014 of February 14, the User has the right to freely terminate this contract within 14 calendar days without the need to indicate any reason, but provided that:
    1. a) The product(s) have not been used;
    2. b) The product(s) maintain their original characteristics and labels intact;
    3. c) The product(s) are complete.
  1. All material accompanying orders must be returned.
  2. In cases of defect or non-conformity of the ordered products, please contact us using the usual contact details ([email protected]) and we will proceed exchange or return.
  3. The period for exercising the right of free resolution expires 14 days from the day following the day on which you acquire or a third party indicated by you, other than the carrier, physical possession of the goods, i.e. from the day following the one in which you receive your order.
  4. In order to exercise your right of free termination, you must inform us of your decision to terminate this contract by means of an unequivocal statement, for example, a letter sent by post to Cawe Clothing, Parada do Alto de São João 13b, 1900-399 Lisboa, or email to [email protected].
  5. You can use the resolution form template found on our website, but this is not mandatory.
  6. If you use the free resolution form template or any other unequivocal declaration of resolution through our website, we will send you an email without delay acknowledging receipt of the resolution request.
  7. For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right to free resolution is sent before the end of the resolution period, that is, within 14 days.
  8. In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method). offered by us), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to proceed with the resolution or after receipt of the returned product and after checking its condition, depending of cases.
  9. We make these refunds using the same payment method you used in the initial transaction, unless you expressly agree otherwise; in any case, you will not incur any costs as a consequence of such reimbursement. We will withhold the refund until we have received the returned goods and ensure that they are in the conditions mentioned above, that is, after checking their condition.
  10. If the returned items are damaged or show signs of use, Cawe Clothing reserves the right not to accept the return and refuse to refund them.
  11. The User must bear the costs of returning the goods.

IMPORTANT NOTE:
Pursuant to paragraph c) of paragraph 1 of article 17 of D.L. nº 24/2014 of February 14, the right of free resolution does not apply to the supply of goods made according to consumer specifications or clearly personalized. To this extent, Cawe Clothing informs that the Customer cannot terminate the contract and, consequently, proceed with the return and refund of the item, in the case of products made according to the Customer’s specifications, i.e. custom-made and/or personalized pieces or adapted to the Customer.

EXCHANGES:
In cases of exchanges, your refund may be made through a voucher for the value of the item or items returned.

Please contact us if you wish to exchange an item.